What is the difference between project success and change success, and why it matters
A project succeeds when it delivers what was scoped, on time and on budget. A change succeeds when people are working differently and the intended outcomes are being realised. These are not the same thing. A system can go live while no one uses it. A restructure can complete while nothing actually changes. The gap between project success and change success is where most transformations fail.
The Same Transformation, Two Lenses
At every stage of a transformation, the project view and the change view ask different questions, measure different things, and define success differently. Click any stage to see the gap.
Which One Are You Measuring?
Select the metrics your program is currently tracking. The result will show whether you are measuring project success, change success, or both.
Are You Measuring What Matters?
Use this checklist to ensure your success framework captures change outcomes, not just project delivery.
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This topic is part of Direction, the first pillar of the TCA Change Model.